Seller Support Engineer

Are you passionate about driving seller success? Interested in learning new technologies?  Do you thrive in a dynamic, fast-paced environment?  Do you love explaining new technologies to your friends and family?

Amazon Services Technical Account Management (TAM) currently provides assistance to millions of Sellers using six different platforms.  We are looking for a creative, dynamic, and motivated Software developer who will drive the continued success of Sellers on these platforms.

Join TAM as a Seller Support Engineer and you'll provide support to sellers as they build their businesses on top of Amazon's Seller Platforms.  As a Seller Support Engineer, you'll represent Amazon as you manage technical inquiries from sellers that want help using our services.  You'll also work directly with Amazon Services' engineers to ensure that seller issues are resolved as expediently as possible.   In addition, your responsibilities will include, but will not be limited to, the following:

+  Writing code samples, tutorials, and technical articles for the seller community

+  Working with sellers to understand how they are using our services, and providing feedback to development teams

+  Driving seller communication during Amazon Services critical events 

+  Driving projects that improve support-related processes and our sellers' technical support experience

+  Developing and troubleshooting enterprise websites.

Job Qualifications

Some experience with the following technologies:

+  web services (SOAP, REST, WSDL, XML)

+  systems administration (Linux and/or Windows)

+  programming / scripting (Java, Perl, Ruby, C#, and/or PHP)

+  web development (CSS, JavaScript, and HTML)

Candidates must have excellent oral and written communication skills, strong customer focus, the ability to juggle many tasks and projects in a fast-moving environment, and must be a self starter who is excited about technology.  A degree in computer science, or equivalent experience, is required.  Candidates with experience working directly with customers are preferred.